We understand that circumstances arise that require cancelling or rescheduling an appointment. The following policies are established to ensure that we can provide all of our valued clients the best possible service and experience.
Cancellations and No Shows
A Three hour advanced notice is required for any appointment cancellations. This allows ample time for another client seeking service to make an appointment online. Any cancellations or modifications within Three hours will be subject to paying the full price of the service prior to any future services. Our online appointment service will allow you to cancel or modify your appointment. You can also cancel or modify your appointment by clicking the “Modify Your Appointment” button at the bottom of the confirmation e-mail you received after scheduling your service.
Failure to show up for a scheduled appointment without cancelling online, or emailing the shop will cause the client to be charged for the full price of the missed service. We DO NOT accept texts or phone calls as a way of canceling or rescheduling an appointment.
To ensure that we deliver the best possible service to all of our valued clients, we have allotted the necessary time to complete each appointment and provide a great experience. Arriving on time for your scheduled service is imperative for us to comfortably complete your service. Regretfully, we cannot adequately complete any service if a client arrives more than 10 minutes late (5 minutes late for beard-trim only service). We reserve the right to respectfully decline service to a client who is over 10 minutes late for their scheduled appointment.
Sunday through Fridays 10-6